FAQ

Ordering and payment

Cash on delivery. You pay the courier in cash when your order arrives. Nothing is charged online and we never ask for card details.

Yes. Open it while the courier is there and check everything. If it is not right, hand it back and pay nothing.

No. Choose your size, fill in six fields, and tap once. That is the whole order.

Yes, before it is dispatched. We call you to confirm within 24 hours, so just tell us then. After dispatch, you can still refuse it at the door.

All 27 governorates across Egypt.

3 to 5 business days. We call to confirm first, then hand it to the courier.

A flat rate anywhere in Egypt, shown on the product page before you order. No surprises at the door.

Check that your number is correct and reachable. If it has been more than 24 hours, get in touch and we will sort it.

S, M and L. Full measurements are on the Size Guide.

Everything is cut relaxed, so both will work. Size down for a closer fit, stay true to size for roomier.

Not if you follow the care instructions on the product page. Cold wash, no tumble dry.

14 days from delivery, as long as the item is unworn, unwashed and still has its tags.

Get in touch within 14 days with your order number. We arrange collection with the courier. Full detail on the Returns and Exchange page.

Yes, and it is usually the fastest option. Your replacement goes out within about 2 business days of us receiving the original.

Cotton, cotton lycra and modal. The exact composition is listed on every product page under Details and Material.

Cold machine wash, gentle cycle, no tumble dry. Care instructions are on each product page.

Often, yes. We produce in small batches, so get in touch and we will tell you what is coming back.